Rubbish Clearance Clapham Customer Privacy Policy

This Privacy Policy explains how Rubbish Clearance Clapham collects, uses, shares and protects your personal data when you use our rubbish clearance and related services in the Clapham area. It applies to all Rubbish Clearance Clapham customers in our service area, including prospective, current and past customers who contact us, request a quotation or use our services.

We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller Details

The data controller responsible for your personal data is Rubbish Clearance Clapham. We determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the contact details provided on our website or any of our written communications.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us or use our services:

Identification and contact details: name, address, service address, email address, telephone number and any other contact details you provide.

Service and booking details: details of your enquiry, description of items to be collected, property access notes, preferred dates and times, photographs you choose to send to show waste items, and any instructions you give us.

Billing and payment details: billing address, payment method details processed through our payment provider, records of invoices, payments and refunds.

Communication records: emails, text messages, call notes and other correspondence between you and Rubbish Clearance Clapham, including quotes and service confirmations.

Technical data: limited technical data generated when you use our online contact forms or booking tools, such as the date and time of your enquiry and basic device or browser information as necessary to operate and secure our services.

We only collect the personal data that is relevant and necessary to provide our services and manage our relationship with you. We do not intentionally collect special category data such as health or biometric data, and we ask you not to include this in your communications with us.

How We Collect Your Data

We collect personal data directly from you when you:

Contact us by phone, email or contact form to request information or a quotation.

Confirm a booking for rubbish clearance or related services.

Provide details on site when our team attends your property.

Make a payment or request a refund.

Provide feedback, reviews or complaints about our services.

We may also obtain information indirectly from third parties if they book a service on your behalf, for example a landlord, letting agent or commercial client providing your contact details so that we can arrange access or confirm collection details. In such cases, we will process this data as if it were provided directly by you.

Lawful Bases for Processing Your Data

We rely on the following lawful bases for processing your personal data:

Contract: to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotations, managing bookings, carrying out rubbish clearance services and handling payments.

Legal obligation: to comply with legal and regulatory requirements, including record keeping for tax and accounting purposes, and respecting your data protection rights.

Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and freedoms. These interests include managing our business, scheduling collections, improving our services, preventing fraud, and handling customer service, enquiries and complaints.

Consent: in limited situations where we request your explicit consent, for example to send you certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotations and advise you about our services.

To create and manage your bookings, schedule collections and deliver our rubbish clearance and related services.

To communicate with you before, during and after the service, including confirmations, updates and follow up messages.

To process payments, issue invoices, receipts and refunds, and maintain financial records.

To manage our relationship with you, including handling feedback, complaints and service quality issues.

To operate, protect and improve our business, including internal administration, reporting, auditing and service development.

To comply with legal obligations and cooperate with regulatory or law enforcement authorities where required.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf and only process your data in accordance with our instructions and this Privacy Policy. These may include:

IT and system service providers who host our email, booking tools or customer records.

Payment processors and banks to handle your payments securely.

Professional advisers including accountants and legal advisers for business administration and compliance.

Waste transfer stations and disposal partners where limited information is required for lawful waste handling and documentation.

Where required by law, we may disclose personal data to regulatory bodies, enforcement agencies or courts.

We require all processors to implement appropriate technical and organisational measures to protect your data and to maintain confidentiality.

International Data Transfers

Our primary data processing activities take place within the United Kingdom and European Economic Area. If we use service providers that store or process data in other countries, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data to a level essentially equivalent to UK standards.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

Customer and booking records are typically retained for up to seven years after the end of our relationship, to comply with tax and accounting obligations and to manage any legal claims. Communications relating to enquiries that do not lead to a booking may be kept for a shorter period, generally up to two years, unless a longer period is justified for ongoing correspondence or disputes.

When personal data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

As a data subject, you have the following rights in relation to your personal data, subject to certain conditions and exemptions in law:

Right of access: to obtain confirmation that we process your personal data and to request a copy of the data we hold about you.

Right to rectification: to have inaccurate or incomplete personal data corrected.

Right to erasure: to request deletion of your personal data where there is no longer a lawful basis for us to keep it.

Right to restriction: to request that we restrict the processing of your data in certain circumstances.

Right to data portability: to receive certain personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object: to object to processing that is based on our legitimate interests or for direct marketing purposes.

Right to withdraw consent: where processing is based on your consent, you can withdraw this consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your data. We encourage you to contact us first so that we can try to resolve your concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure or access. These measures include access controls, secure storage, staff awareness and procedures for dealing with suspected data breaches. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The most recent version will always apply to the processing of your personal data. We encourage you to review this policy periodically to stay informed about how we handle your data.